Custom Made-to-Order Products
All items are custom-printed and manufactured on demand specifically for you when an order is placed. Because each product is unique, Printify does not accept returns or exchanges if you order the wrong size, color, or change your mind.
Please carefully review the sizing charts provided on the product pages before finalizing your purchase.
Damaged, Defective, or Wrong Items
If your item arrives damaged, has a manufacturing defect, or if you received the wrong product, we will gladly arrange a free replacement or a full refund.
- Reporting Window: You must report the issue within 30 days of product delivery.
- Proof Required: Please email us at hello@wellness-by-marina-yancey.com with:
- Your order number.
- Clear photos of the damaged area, print flaw, or incorrect item.
- A clear photo of the shipping label on the package.
Do not mail items back to us or to the printing partner unless explicitly requested.
Lost Packages
If your tracking information stops updating or exceeds the estimated delivery timeline, please contact us. Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
Refund Processing
Once your photo proof is approved, we will initiate a free replacement or a refund. Refunds will automatically be credited back to your original payment method within a few business days.